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Customer Satisfaction with voice bots
with great marketing and competition among companies, it is very important that the customers are treated with high priority. Bots help in providing friendly interaction and a good rapport. Customers today, expect and demand quick and simple business interactions. Bots can clearly understand the issues and instantly deliver the best possible solutions.
Boost your operations
Live agents can handle only 2 to 3 conversations at a time. Whereas, bots have the capability to operate without any upper limit. Every year, around 265 billion customer support requests are made and it costs businesses whopping $1.3 trillion to service them. These costs can significantly be reduced with the help of AI bots. The bot technology can help a business to save up to 30% of their cost. It helps in giving support and handling repetitive queries resulting in the best customer service. bots are predicted to deal with 90% of all customer inquiries within 5 years. This means that by 2022, it’s expected that they will cut business costs by $8 billion.
Customer Support
Customers have to wait for extended periods of time on customer support lines. Voice bots can reduce it to zero by being instantly available without relying on any human agent’s availability. Customers get their solutions through voice bots without having to talk to different people. This helps in cost-saving and provides a faster solution to customers without putting them on hold. Apart from the immediate service, these bots are available for the customers 24*7. Some businesses may be physically open but they cannot provide that much service, which the bots can provide. Businesses using such technology can remain available in one form to all potential customers all day long. It is expected that by the year 2020, 50% of searches will be voice-based. If that is where customers are heading, companies need to be on that platform as well.